There’s no “foolproof” way to achieving accountability—we’re all human! There are, however, simple and effective methods for holding yourself and others accountable. Let’s break them down:
Hold yourself accountable:
Step 1: Get clear on the required task
Step 2: Understand what a “good job” looks like
Step 3: Just do it!
Hold others accountable:
Use “I notice…” statements to describe what you observe. E.g. “I notice that your progress report is three days late.”
Outline the goal. E.g. “The goal is to have your progress report submitted by noon every Thursday.”
Request a solution. E.g. “How will you make this happen? If you need help, let me know.”
“I’ve already used the “I noticed” line with one of my managers in a coaching conversation, and it is very powerful.” – Vivo Team Learner
The Video Test is a great place to start—actively observing a person’s behaviors so you can accurately describe those behaviors.
Make a commitment to be accountable (to yourself and others) in order to achieve collective goals—ultimately creating a sustainable system.